Method 1: If your computer is still accessible
Different viruses have different cures, so seek information on your virus and find out whether security companies have created an antidote.
MALWAREBYTES CRYPTO LOCKER PC
Use another PC to search for details of the virus. Disconnect from the internet – the malware could be trying to send your data out to the scammers.
MALWAREBYTES CRYPTO LOCKER SOFTWARE
Make a note of any information you can, and log any files that are flagged by your operating system or security software as infected. If you do contract a PC virus – ransomware or otherwise – the best thing to do is to remain calm. The lock-screen claims the computer has been used for illegal activities, scaring or embarrassing victims into paying a ‘fine’ via online payment systems such as Ukash or Bitcoins that can be hard for police to track. The most common type of ransomware locks your PC screen, displaying a message purporting to be from the Metropolitan Police, the UK’s e-crime unit or Action Fraud.
Both approaches claim that payment will resolve the issue, although officials warn that paying won’t guarantee you’ll get the use of your PC back, and that your bank details could be stolen in the process. Viruses such as CryptoLocker can even encrypt the files on your PC, making them unreadable unless you pay up for a key-code. Ransomware may lock your system entirely, preventing you from getting past the warning message. Ransomware is a form of virus that attacks your PC and locks parts of the system, sometimes irrevocably blocking access to valuable photos and important documents.
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